Friends, 

I hope that by now everyone is familiar with Little Rock 311. We implemented 311 almost two decades ago to improve the efficiency and effectiveness of City services. With a single call to 311 or submittal through the 311 app or online, residents have an accessible solution to request city services or report issues.

Our 311 team does an excellent job directing resident concerns to City departments and making sure we coordinate with residents to deliver the highest quality services possible. At City Hall, we are taking time today and throughout the week to emphasize and raise awareness of the role of Little Rock 311.

Because today's date is 3-11 (March 11), we thought it would be a fitting time to talk about 311.

Little Rock voters established 311 in a 2004 bond election, and over time the service has evolved from a telephone line to now include the app and an online reporting system. We encourage all Little Rock residents to download the app, call 311, submit an online request, or email LittleRock311Service@littlerock.gov for all nonemergency service needs. If for some reason a phone doesn't connect to 311, try (501) 371-4437.

Our 311 team's call center is open Monday through Friday 7 a.m. to 7 p.m. and Saturday from 8 a.m. to noon. Requests can be submitted through the app or online at any time.

When you call 311 or submit a request through the app or online, expect to provide your name, address, contact number and email address. Provide details and location of the service request or issue you are reporting. Our team will then route the service request or report to the city department responsible for handling the matter. Once that is complete, the request is considered resolved. Residents can track the status of their requests on the app.

Last year, we logged 155,427 requests for service through 311. For the first two months of 2024, the 311 team handled 25,126 requests.

Our most common request this year has been for bulky item removal. Residents may request up to four bulky item pick-ups free of charge from our Public Works Department's solid waste division each year. Other reasons to reach out to 311 are: for general information or phone numbers; to report missed garbage or recycling pick-ups; to report code enforcement issues like high grass and weeds or debris; to report traffic light or street light outages; or to report stray or aggressive animals. 

Those are just a few examples of how 311 can help. There is more information about our 311 service on our website, but please know the 311 line and app are available to connect you to any type of nonemergency city service. In the event of an emergency, please call 911.

We appreciate our 311 team and the way it helps residents stay connected with their city government. As we continue to emphasize a people-centric approach to how we provide exceptional service, we will seek out new ways to improve how we serve our community through 311 on this 3-11 day and every day!

For more than a decade, we have recognized the contributions of individuals, businesses and organizations that work to create a more sustainable future with our City of Little Rock's Sustain the Rock awards. This program highlights those in our City who are making a difference related to sustainability, whether it be through conservation efforts, renewable energy initiatives or community engagement.

We are currently accepting nominations for the 2024 Sustain The Rock Awards. Nominations are open, and we are asking for your help to nominate who you think is making the most significant contributions to a sustainable Little Rock. Nominees must live in the City or have their principal place of business located in Little Rock. Nominate here.

The City encourage nominations that reflect the diversity of sustainability efforts in our community. We want to recognize those who are working in innovative and creative ways, as well as those who are addressing environmental justice issues.

The Sustain the Rock Awards are an opportunity to celebrate the progress we have made towards a more sustainable future, and to inspire even greater action. Please consider nominating someone who is making a positive impact on sustainability in Little Rock. Together, we can create a more sustainable, resilient, and equitable city for all.

Nominations are due by Friday, April 19.

• The Little Rock Board of Directors will meet Tuesday, March 12, at 4 p.m. at The Centre at University Park, 6401 W. 12th St. The Board on Tuesday will set the agenda for its next regular meeting. All board meetings are livestreamed on the City of Little Rock's Facebook and YouTube pages. 
• The Little Rock Planning Commission will meet at 4 p.m. on Thursday, March 14. Planning Commission meetings are held at The Centre at University Park.
• The City of Little Rock's Public Works Department will host a public meeting at 5:30 p.m. on Thursday, March 14, to discuss improvements to Johnson Ranch Road and Taylor Loop in Ward 5. The meeting is at Fellowship Bible Church, 1401 Kirk Road.